Shipping Policy

Last Updated: September 30, 2026

At Enveva Crate, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been processed and shipped, you may receive shipping or tracking information through the contact details provided during checkout, where tracking is available.

2. Delivery Time

Estimated delivery time is generally 5–15 business days, depending on the product, delivery location, supplier, and shipping carrier.

Delivery times are estimates and are not guaranteed. Delays may occur because of:

• Courier or logistics issues

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete addresses

• Customs or regulatory procedures

• Other circumstances outside our reasonable control

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may occasionally offer free shipping or promotional shipping rates on selected products or orders.

4. Tracking Your Order

When tracking is available, we will provide tracking information through the email address or phone number provided when placing the order.

Please allow some time for tracking information to become active after the order has been shipped.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us.

We will work with the relevant shipping or fulfillment partner to investigate the shipment.

Delivery delays caused by circumstances outside our reasonable control may take additional time to resolve.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs or video of the package and product before discarding any packaging materials.

Contact us as soon as possible with:

• Your order number

• Photos/videos of the damaged package or product

• A description of the issue

We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy.

8. International Orders

If international shipping is available for a particular product, delivery times and shipping charges may vary by destination.

Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country, where applicable.

9. Multiple Products

If you order multiple products, they may be shipped separately depending on product availability, supplier location, and fulfillment arrangements.

You may therefore receive multiple packages for a single order.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for additional information.

11. Contact Us

For questions regarding shipping or your order, contact us:

Enveva Crate
Email: envevacrate@gmail.com
WhatsApp: +91 85478 74211
Instagram: @envevacrate

When contacting us about an order, please include your order number.