Privacy Policy

Last Updated: September 30, 2026

At Enveva Crate, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Phone number

• Order and transaction details

• Information you provide when contacting customer support

• Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Arrange delivery of products

• Process payments and refunds

• Communicate with you about your orders

• Respond to customer-service requests

• Provide order updates and important notifications

• Improve our website, products, and services

• Detect and prevent fraud, abuse, or unauthorized activity

• Send promotional communications where permitted by applicable law

3. Payment Information

Payments may be processed through third-party payment providers.

Enveva Crate does not intentionally store complete credit card, debit card, or other sensitive payment credentials on its own servers. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

4. Sharing Your Information

We may share necessary information with trusted third parties when required to operate our business, including:

• Payment processors

• Shipping and delivery partners

• Suppliers or fulfillment partners

• Website and hosting providers

• Analytics and advertising service providers

• Customer-support services

For example, when you place an order, we may provide the supplier or fulfillment partner with the information necessary to process and deliver your order.

We do not sell your personal information as a standalone product.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website traffic and usage

• Improve website performance

• Measure advertising effectiveness

Third-party services used on our website may also use cookies or similar technologies according to their own policies.

You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

6. Marketing Communications

If you provide your contact information or otherwise consent where required, we may send you promotional messages, offers, or updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message or by contacting us.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, products, or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or other applicable rights.

To make a privacy-related request, contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Enveva Crate
Email: envevacrate@gmail.com
WhatsApp: +91 85478 74211
Instagram: @envevacrate