Refund policy

Return & Refund Policy

Last Updated: September 30, 2026

At Enveva Crate, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to resolve it.

1. Returns

We accept return requests for eligible products within 7 days of delivery.

To request a return, the product must:

  • Be unused and in its original condition.

  • Be returned with the original packaging, where applicable.

  • Not be damaged due to misuse, negligence, or improper handling.

Some products may not be eligible for return due to hygiene, safety, or other product-specific reasons.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos/videos clearly showing the issue

  • Photos of the packaging, if damaged

After reviewing the information, we may offer a replacement or refund depending on the circumstances.

3. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to the processing time of your bank or payment provider.

4. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, Enveva Crate will determine the appropriate return-shipping arrangement.

For returns due to a change of mind or other customer-related reasons, return shipping costs may be the customer's responsibility.

5. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible.

6. Non-Returnable Situations

Returns or refunds may not be accepted when:

  • The return request is made outside the applicable return period.

  • The product has been used, damaged, or altered by the customer.

  • The product is missing its original packaging where required.

  • The issue resulted from improper use or handling.

  • The customer refuses delivery without a valid reason.

7. Contact Us

For return, refund, or order-related questions, contact us through:

Email: envevacrate@gmail.com
WhatsApp: +91 85478 74211
Instagram: @envevacrate

Please include your order number when contacting us so that we can assist you faster.

Enveva Crate